To schedule a free 30 Minute Meet & Greet, you can self-schedule or give us a call. Here we will learn more about your pets, their needs, and which service will be best for you. After this, we will come to meet you and your pets, go over their daily routine, collect keys (or make arrangements for lock box or Key Pick Up/Drop Off), and fill out some paperwork.

We accept payments by cash, cashiers check, Venmo transfer, and ACH bank transfer / e-check. All services are paid before they are rendered. Packages are due on the 1st of the month.

At the end of each service, we will send you a service summary that includes a message update and multiple pictures. You will also be able to see a time-tracked GPS map route your pup went on (for dog walks.) All of these updates are sent out in real time so you can stay pup-dated! Upon request, we are happy to video call you and send a copy of your service summary via text or email.

We schedule services in time blocks. We will take into account your preferred start time, but we cannot guarantee exact start times due to our daily route and unforeseen circumstances including traffic and other scheduled services sometimes needing more time. Pets with strict medication times and crated dogs are given priority and we will aim to arrive within a 1 hour time window. Vet/groomer visits and pet taxi are also given priority times.

Private walks are scheduled during the morning – afternoon or evening time blocks. Please note that private walks requested in the evening block are considered add-ons and have a $5 surcharge.

Pack walks and doggy play days are scheduled for pick up in the late morning/mid-day time block. We will drop your dog off by the end of the mid-day/early afternoon time block, depending on our route for the day.

Live-in stays are scheduled during the morning – evening time blocks.

Almost overnights are scheduled in the evening/overnight time block and overnight stays are scheduled in the overnight time block.

Morning: 8 am – 11 am
Mid-Day: 11 am – 2 pm
Late Afternoon: 2 pm – 6 pm
Evening: 6 pm – 8 pm
Overnight: 10 pm – 6 am

When you start service, you will meet with 1-2 of our sitters. We work together as a team to provide consistent, top quality care. This allows us to increase our availability when you have last minute plans and need pet care or when one of your sitters needs time off for personal appointments or vacation time. In other words, your pets will have their own personal pet care team.

During our Meet and Greet, we will either collect 2 keys from you or gather details on your personal lock box that is left on your property. Alternatively, we offer key pick up and drop off. Key pick up and drop off each have a $18 charge. We always test keys when picking them up to ensure they fit and are in good working order.

We’re sorry but we cannot accept hidden keys or keys that we lock back inside after your last visit. This is for security purposes and in case of emergencies in the event that your return is delayed and we need to get to your pets.

We cannot accept electronic or garage access codes as a sole entry method. In the event of a power outage or a failing battery, your electronic garage pad would not work and we would be stuck outside, not being able to get to your pets. We would have to call a locksmith service out, causing additional costs for you as well as our additional time waiting for the locksmith.

We require 2 keys in case of accidental lock out or in case of an emergency where a backup sitter needs to care for your pet. When not in use, keys are kept secure in our lock box safe.

Pet sit visits & stays are available every day of the year!

Private walks are available every day of the week, Sunday through Saturday. Pack walks are available Monday through Friday. Both private and pack walks are unavailable on Thanksgiving, Christmas Day, and New Years Day. These days are reserved and fully dedicated to Pet Sit Visits & Stays.

There is a $10 surcharge per service on the following holidays: New Years Eve, New Years Day, Presidents Day, Easter Sunday, Mothers Day, Fathers Day, Fourth of July, Memorial Day, Labor Day, Halloween, Thanksgiving, Christmas Eve, and Christmas.

This goes directly to our sitters as a gratuity and “thank you” for being there for our clients on these holidays.

Of course! While we cannot always guarantee availability on short notice, we will do our best to accommodate you. For services requested same day or after 7 pm the prior day, there is a $5 surcharge.

Cancellations need to be made through your online portal account. For private walks, pack walks, doggy play days, groomer/vet visits, pet taxi, and supply pick up, cancellations not made by 7 pm the day prior are not eligible for credit. For drop-in (15, 30, 60 minute), live-in, almost overnight, and overnight pet sitting, cancellations with less than 7 days notice will be given a credit of 50% the invoiced total. There are no credits for early returns. 

Cancellations or downsizes for packages must be done by the 1st of the month. If a service has been paid for and canceled outside of the time frame, the remaining balance will be applied to your Hush Puppies account in the form of credit. We do not offer direct refunds.

We will do live feeds of insects (such as crickets) but we do not do live feeds of animals (such as mice or fish).

We take some simple but necessary precautions. For the health and safety of our clients, dogs attending pack walks or doggy play days must be current in the following vaccinations and screenings:

• Dogs must be vaccinated/titer tested every 6 months for Bordetella (kennel cough) and we also recommend canine influenza + stool test. Dogs must be kept current on vaccinations or antibody titer tested for rabies, DHLPP (distemper, hepatitis, parainfluenza, and parvovirus).
• Puppies attending must be at least 16 weeks old and have their 3 sets of vaccinations and rabies vaccine.
• All dogs must be kept current on flea treatment. We cannot bring females in heat. Dogs over 10 years old or with pre-existing conditions need a Senior Release Form signed by their vet.
• Dogs new to doggy play days must complete and pass a temperament test.

Private walks are available every day of the week, Sunday through Saturday. Pack walks are available Monday through Friday. Doggy play days are scheduled Tuesdays, Wednesdays, and Thursdays.

Please note: on Thanksgiving, Christmas Day, and New Years Day, private walks, pack walks, and doggy play days are unavailable. These days are reserved and fully dedicated to pet sitting visits.

There is a $10 surcharge per walk on the following holidays: New Years Eve, Presidents Day, Easter Sunday, Mothers Day, Fathers Day, Fourth of July, Memorial Day, Labor Day, Halloween, and Christmas Eve.

This goes directly to our sitters as a gratuity and “thank you” for being there for our clients on these holidays.

Depending on the severity of weather conditions, Hush Puppies will either continue as usual or shorten walks.

On hot days (over 90 degrees), way may shorten your pups walk to 15 minutes and spend the remaining time inside playing with your pet or snuggling. During our walk, we will bring along our doggy water bottle, put on your dog’s booties, and upon request, hose down water-happy dogs.

On extremely rainy days, we may shorten your pups walk to 15 minutes and spend the remaining time inside playing with your pet or snuggling. During our walk, we will bring along an umbrella and put on your pups raincoat.

As part of our pet taxi service, we will drive your pets to and/or from their groomer or veterinary appointment. Then we stay there with your pet, whether they’re getting nails trimmed at the groomer staying for a vet appointment. We will follow your instructions and upon request, arrange a call so you can talk directly to the doctor or vet staff.

We find that most of our pet taxi trips end up being 5 miles or less. In cases where your pet’s destination is further, we can likely still arrange for that. After the 5 mile mark, there is a 1.15 cent per mile surcharge. This is our way to adequately compensate our sitters.

We can likely still come to you for private dog walks and pet sitting visits if you’re within a 10 mile radius of Lakewood, Long Beach, or Signal Hill. Please contact us at (562) 548-0123 if you are unsure.

After signing up and activating your account, log in and you will see a menu at the top of your screen. For a basic package, select “schedule,” then “add package.” From here you will see the list of packages (Premium – 12 Walks / Play Days, VIP – 20 Walks / Play Days, VIP Puppy – 40 Walks / Play Days).

For a personalized package, select “schedule, request new service, multiple visits.” From here, you can mix and match your dog walks and doggy play days. Simply add enough services to meet one of the package minimums.

Most definitely! You can mix and match private walks, pack walks, and doggy play days listed under any corresponding package to create an “a la carte” package that works best for you and your pup.

After signing up and activating your account, log in and you will see a menu at the top of your screen. For a basic package, select “schedule,” then “add package.” From here you will see the list of packages (Premium – 12 Walks / Play Days, VIP – 20 Walks / Play Days, VIP Puppy – 40 Walks / Play Days).

For a personalized package, select “schedule, request new service, multiple visits.” From here, you can mix and match your dog walks and doggy play days. Simply add enough services to meet one of the package minimums.

No need! We will create a recurring template that automatically approves at the beginning of every month. This schedule is visible on the schedule tab of your account and on your draft invoice which is marked in gray.

If for a particular month your schedule is different all you’d need to do is put in a change request to alter your scheduled service dates and notify us of your desire to switch packages.

The deadline to downsize or drop a monthly package is the 21st of the month.

To submit a change request, please use the schedule tab of your account portal to change your scheduled service dates and notify us by using the communications tab. (ie. Please cancel walks from the 15th – 19th and drop my package from 30 Minute VIP to 30 Minute Premium).

There will be no charge to add walks when we’re given notice by 7 pm the day prior. The deadline to downsize or drop a monthly package is the 21st of the month.

Not at all, we don’t believe in locking our clients into long term service contracts. As your needs change so can your packages, we allow changes month to month. All changes must be submitted by the 21st of the month for that months services and written notice must be given to us through your communications tab in your account portal. (ie. Please drop my VIP package this month, I only need 10 walks this month).

Payment is due by the 1st. Once the due date has passed clients are committed to the services in their package and the assigned minimum cost.