After signing up and activating your account, log in and you will see a menu at the top of your screen. For a basic package, select “schedule,” then “add package.” From here you will see the list of packages (Premium – 12 Walks / Play Days, VIP – 20 Walks / Play Days, VIP Puppy – 40 Walks / Play Days).

For a personalized package, select “schedule, request new service, multiple visits.” From here, you can mix and match your dog walks and doggy play days. Simply add enough services to meet one of the package minimums.

Most definitely! You can mix and match private walks, pack walks, and doggy play days listed under any corresponding package to create an “a la carte” package that works best for you and your pup.

No need! We will create a recurring template that automatically approves at the beginning of every month. This schedule is visible on the schedule tab of your account and on your draft invoice which is marked in gray.

If for a particular month your schedule is different all you’d need to do is put in a change request to alter your scheduled service dates and notify us of your desire to switch packages.

The deadline to switch or drop a monthly package is the 5th of that month.

Not at all, we don’t believe in locking our clients into long term service contracts. As your needs change so can your packages, we allow changes month to month. All changes must be submitted by the 5th of the month for that months services and written notice must be given to us through your communications tab in your account portal. (ie. Please drop my VIP package this month, I only need 10 Walks this month).

Payment is due by the 5th. Once the due date has passed clients are committed to the services in their package and the assigned minimum cost.

To submit a change request, please use the schedule tab of your account portal to change your scheduled service dates and notify us by using the communications tab. (ie. Please cancel walks from the 15th – 19th and drop my package from 30 Minute VIP to 30 Minute Premium).

There will be no charge to add walks when we’re given at least 24 hours notice. The deadline to switch or drop a monthly package is the 5th of that month.