After signing up and activating your account, log in and you will see a menu at the top of your screen. For a basic package, select “schedule,” then “add package.” From here you will see the list of packages (Premium – 12 Walks / Play Days, VIP – 20 Walks / Play Days, VIP Puppy – 40 Walks / Play Days).

For a personalized package, select “schedule, request new service, multiple visits.” From here, you can mix and match your dog walks and doggy play days. Simply add enough services to meet one of the package minimums.

Most definitely! You can mix and match private walks, pack walks, and doggy play days listed under any corresponding package to create an “a la carte” package that works best for you and your pup. Contact us so we can create a custom package for you.

No need! We will create a recurring template that automatically approves at the beginning of every month. This schedule is visible on the schedule tab of your account and on your draft invoice which is marked in gray.

If for a particular month your schedule is different all you’d need to do is put in a change request to alter your scheduled service dates and notify us of your desire to switch packages.

The deadline to downsize or drop a monthly package is the 21st of the month.

To submit a change request, please use the schedule tab of your account portal to change your scheduled service dates and notify us by using the communications tab. (ie. Please cancel walks from the 15th – 19th and drop my package from 30 Minute VIP to 30 Minute Premium).

There will be no charge to add walks when we’re given notice by 7 pm the day prior. The deadline to downsize or drop a monthly package is the 1st of the month.

Not at all, we don’t believe in locking our clients into long term service contracts. As your needs change so can your packages, we allow changes month to month. All changes must be submitted by the 21st of the month for the next months services and written notice must be given to us through your communications tab in your account portal. (ie. Please drop my VIP package this month, I only need 10 walks this month).

Payment is due by the 1st. Once the due date has passed clients are committed to the services in their package and the assigned minimum cost.

Cancellations need to be made through your online portal account. For private walks, pack walks, doggy play days, groomer/vet visits, pet taxi, and supply pick up, cancellations not made by 7 pm the day prior are not eligible for credit. For drop-in (15, 30, 60 minute), live-in, almost overnight, and overnight pet sitting, cancellations with less than 7 days notice will be given a credit of 50% the invoiced total. There are no credits for early returns. 

Cancellations or downsizes for packages must be done by the 21st of the month. If a service has been paid for and canceled outside of the time frame, the remaining balance will be applied to your Hush Puppies account in the form of credit. We do not offer direct refunds.